Refund and Returns Policy

1. General Policy

At webexpos, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a refund or return in accordance with the conditions set out below.

2. Eligibility for Refunds and Returns

2.1. Time Frame

Requests for a refund or return must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of the Product

To be eligible, the product must be in its original condition, unused, and in the original packaging, including all accessories, manuals, and documentation.

2.3. Non‑Refundable Items

• Digital downloads or software licenses
• Personalized or custom‑made products
• Gift cards and vouchers

3. How to Initiate a Return

3.1. Contact Us

Send a request to [email protected] or call +1(806)737-9486‑9486. Include the following information:

• Order number
• Product name and SKU
• Reason for return
• Preferred resolution (refund or exchange)

3.2. Return Authorization

After reviewing your request, we will provide a Return Merchandise Authorization (RMA) number and detailed instructions for shipping the item back to us.

4. Shipping Costs

Customers are responsible for the cost of return shipping unless the return is due to a defective or incorrect item shipped by us. In such cases, we will provide a prepaid shipping label.

5. Refund Process

5.1. Inspection

Once the returned item is received, we will inspect it to confirm that it meets the eligibility criteria.

5.2. Refund Method

If approved, the refund will be issued to the original payment method within 7‑10 business days. The refunded amount will exclude any original shipping charges, unless the return is a result of our error.

6. Exchanges

If you prefer an exchange for a different size, color, or model, please indicate this in your initial request. Exchanges are subject to product availability.

7. User Responsibilities

• Provide accurate contact and order information.
• Package the item securely to prevent damage during transit.
• Retain proof of shipment until the return is fully processed.

8. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. We reserve the right to amend this policy at any time, with changes taking effect upon posting on our website.

9. Contact Information

If you have any questions regarding this policy, please contact us at:

Email: [email protected]
Phone: +1(806)737-9486‑9486
Address: Webexpos Store, 1234 Market Street, Suite 100, Austin, TX 78701, USA